Over the last decade, there has been a push to digitize healthcare and enhance patient services. Healthcare organizations are realizing the importance of patient engagement and communication in ensuring business success. With healthcare becoming more consumer-driven, organizations are leveraging technologies such as AI, machine learning, and telehealth to enhance patient communication. Telehealth is a broad scope of healthcare services provided at a distance through video consultations. Many health systems are now offering telehealth options in order to appeal to a wider range of patients. Telehealth makes physician services accessible to patients who otherwise lack the time or the means to visit a doctor in person. The opportunity to communicate at any time, from anywhere, creates an open dialogue between patients and physicians that builds trust and strengthens their relationship.
Patient portals, too, are helping improve physician-patient communication and engagement. These tools provide access to lab results, physician notes, health histories, discharge summaries, and immunizations. That said, patient portals go beyond providing patients with a window into which they can view their health data. Most portals include features such as direct secure messaging, online appointment scheduling, online bill payments, prescription refill requests, and sometimes even data update capabilities. This secure messaging facilitates strong bonds between patients and providers; these tools make patients want to return to a particular provider.
Highlighting these new developments, Healthcare Tech Outlook has compiled a list of the leading healthcare providers that are guiding firms in harnessing the power of innovative technologies to enhance patient communication. We hope this edition of Healthcare business review helps you build the partnership you and your firm need to foster a healthier future.
We present to you Healthcare Tech Outlook’s “Top 10 Patient Communication Solution Providers - 2019.”